Privacy Policy

Noverload ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service. It is designed to comply with applicable privacy laws including GDPR and CCPA.

1. Scope

This Privacy Policy applies to:

• The Noverload web application at https://noverload.com
• The Noverload Chrome extension
• Any related services and APIs

By using Noverload, you acknowledge that you have read and understood this Policy.

2. Who We Are

Noverload is an AI-powered knowledge management tool that transforms your saved content into actionable insights. We help you save and understand content from YouTube, X (Twitter), Reddit, articles, and PDFs.

Data Controller:
Noverload
Email: contact@noverload.com
Website: https://noverload.com

3. Information We Collect

4. Chrome Extension

Our Chrome extension ("Noverload - Save & Extract") has specific data handling practices:

The extension only activates when you explicitly save content. It does not run in the background or track your browsing.

5. How We Use Your Information

• Service Delivery: Provide, maintain, and improve our content management service
• AI Processing: Generate summaries, insights, and actionable tasks from your saved content
• Search & Discovery: Enable semantic search across your saved content
• Account Management: Manage your account, usage, and preferences
• Communication: Send service updates, security alerts, and support messages
• Security: Detect and prevent fraud, abuse, and unauthorized access

6. AI Processing & Content Privacy

• Processing: Your content is processed by AI to extract summaries, key insights, and tags
• No Training: We never use your personal content to train AI models
• Data Minimization: We only extract what's necessary to provide insights
• User Control: You can delete any content and its associated data at any time

7. Legal Basis for Processing

• Contract Performance: To provide the services you've requested
• Legitimate Interests: To improve our services and ensure security
• Consent: For analytics cookies (EU/EEA/UK/Switzerland visitors), optional features, and marketing communications
• Legal Obligations: To comply with applicable laws

8. Data Storage & Security

• Database: Supabase (PostgreSQL) with encryption at rest
• Transmission: HTTPS/TLS encryption for all data in transit
• Authentication: Supabase Auth with secure token management
• Access Control: Row Level Security (RLS) ensures you can only access your own data

9. Third-Party Services

All third-party providers are bound by data processing agreements.

10. International Data Transfers

Noverload is based in the United States, and our service providers process data in the United States. If you are in the EU/EEA, the UK or Switzerland, your data is transferred to the US under one of these safeguards:

• EU-U.S. Data Privacy Framework (and its UK Extension and the Swiss-U.S. Data Privacy Framework) for providers certified under it. Our analytics provider, PostHog, is certified.
• Standard Contractual Clauses approved by the European Commission (with the UK Addendum where relevant), included in our data processing agreements, for providers that are not certified.

Contact us for a copy of the relevant safeguards.

11. Data Retention

12. Your Privacy Rights

Depending on your location, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Export your data in JSON format from Settings → Privacy
• Restriction: Limit how we process your data
• Objection: Object to certain processing
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at contact@noverload.com. We will respond within 30 days.

13. Marketing Communications

We only send marketing emails (product updates, tips and offers) if you opt in, by ticking the box when you sign up or unlock a try-it analysis, or by turning on Product Updates in your settings. You can withdraw at any time:

• Through your account notification settings
• By clicking unsubscribe in any marketing email
• By contacting us at contact@noverload.com

Essential service communications (security alerts, account notifications) cannot be opted out of.

14. Cookies

We use essential cookies to:

• Maintain your session and authentication
• Remember your preferences and cookie choice
• Ensure security and prevent fraud

With your consent (or, outside the EU/EEA/UK/Switzerland, unless you opt out), we also use PostHog analytics cookies and a first-touch attribution cookie to understand feature usage and where signups come from. We do not use advertising cookies or session recordings. See our Cookie Policy for the full list and to change your choice.

15. Children's Privacy

Noverload is not intended for children under 13 (or 16 in the EU). We do not knowingly collect information from children. If we discover such data, we will delete it immediately.

16. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the service. The latest version will always be dated at the top.

17. Contact Us

If you have questions or wish to exercise your privacy rights:

You may also file a complaint with your local data protection authority if you believe your rights have been violated.